Those at the top of the scale make $54,000, while those at the bottom make $29,000. Supervised and supported all new personnel to maximize quality of service and performance. Link to an Housekeeping Supervisor resume: 100’s stunning designs that will make you STAND OUT and highlight your Skills and Expertise. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment, Prior experience in 4-star hotel preferred, Basic knowledge of Excel, Word and Opera is an asset, Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel, Ability to speak & write English, read and comprehend instructions, correspondence, and memos, Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists, Familiar with frequently used Standard Operations Procedures, Knowledge of how to operate all Housekeeping Equipment, Ability to stand for long periods of time, stoop, kneel and crouch, Use of chemicals and must be able to lift and/ or move up to 15-40 lbs, Must be able to recognize situations that require immediate supervisory attention, Must be detailed oriented and be able to multitask, Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization, Inspect the cleaning and servicing of guestrooms and public areas, Ensure that the Guest Room Attendant’s linen cart is neat and well organized, Ensure check out/vacated rooms are a priority, Must be able to push or pull a minimum of 75 lbs, Must be able to communicate via radio and phone as needed, Able to work with management on special projects, Able to set priorities for your section and provide feedback to others that enhances performance, Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance, Inspects the cleaning and servicing of guestrooms, Provides immediate feedback to room attendants if work is not up to standards; providing appropriate follow up training, Reports any repairs or discrepancies in guest rooms, Assists in processing AM and PM room status reports, Assists with the maintenance of a fully stocked linen closet, Ensure all lost and found items are logged appropriately and follow up on lost and found inquiries, Ensure each room attendant has appropriate supplies and linen, and maintains a neat and well organized cart, Assist with the cleaning of guest rooms, amenity delivery, turn down service and laundry execution when necessary, To assist in maintaining a highly motivated and trained staff that continually strives or excellence in service and cleanliness, Assigns special projects as directed by Housekeeping Management, Close coordination and communication with other internal departments, Monitor all guest requests to ensure they are met within the prescribed limits, Be familiar with all Housekeeping operating procedures, including PDQ standards, Provide support to the Director and Assistant Director of Housekeeping in all areas of the Housekeeping operations, Ensure that the public areas are clean and tidy when necessary, Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process, Understand the importance of our Medallia scores, Aid guests in locating other areas of the hotel (walk them to destination if possible), Be actively engaged with all housekeeping associates, providing recognition, training and motivation, Deliver personalized, memorable guest experiences by utilizing the Power of One and encourage staff to do the same, Excellent customer service, communication and problem solving skills, Prior hotel housekeeping experience required or other relevant hotel experience, Prior supervisory experience or relevant leadership experience is strongly preferred, Stand or walk for an extended period or for an entire work shift. Must maintain physical and dental requirements for duration of deployment, Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility, Cross-cultural sensitivity with an international perspective, Excellent organizational and time management skills, Ability to become an active and functioning member of a team, Bachelor ‘s degree, in Hotel and Restaurant Management or Hospitality Management, Must have a proven track record as a Housekeeping Supervisor in a 5 star luxury hotel chain for at least three (3) years, Prepare Housekeeping Attendants job assignments, Issue keys and supplies to Housekeeping Attendants, Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action, Attend daily meetings and receive special instructions, Receive check-outs before reporting them as vacant, Receive special requests from guests and carry them out, Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported, Fill out report and hand over found articles to the lost and found department, Supervise cleaning of guest rooms, corridors and stairwells, Train and assist Housekeeping Attendants and advise Superior about performance, Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained, Inspects and evaluates guest rooms for cleanliness, Reports needs in general cleaning and repairs of general rooms and hallways, Oversees that maid carts are presentable at all times and linen closets are neat, clean, organized and fully stocked, Reports general cleaning needs and maintenance problems in guest rooms, corridors, service areas and linen closets, Assigns room and keys to Guest Room Attendants, Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments, Advises manager or desk clerk of rooms ready for occupancy, Ensures that all lost and found items are promptly turned in to the Security Department, Inventories stock to ensure adequate supplies and issues supplies and equipment to workers, Resolves guest complaints within scope of authority; otherwise refers the matter to management. Records inspection results on a tracking log and inspects when needed, Practice safe work habits and ensure safe work practices to avoid injury to self and others, May estimate, requisition, and inspect materials, May confer with other supervisors to coordinate activities or individual departments, All other duties as assigned by any executive of the company, Analyze and interpret policies established by administrators, Must possess basic computational and computer skills, Extensive knowledge of the resort, its services and facilities, Working knowledge of federal, state, and local laws governing occupational safety and health, wage and hour issues, and labor relations, Understand the technologies required in the work you are directing, Plan and direct the work of others, either directly or through supervisors, Solve problems using facts and personal judgment, React quickly in emergency situations and make decisions that may involve large expenditures or the safety of others, Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment, Must maintain the strictest confidence of any and all confidential information disclosed by an Boomtown entity, Track team member’s attendance in accordance with approved attendance-tracking system, Develop budgets for housekeeping department with assistance from Hotel Operations Manager, Maintain contact with vendors obtaining the latest information on products, training, and training materials, Thorough knowledge of housekeeping skills, Provide representation of department in specific project and company meetings, Five years experience in a medium to large hotel, Responsible for ensuring that housekeeping supplies are adequately stocked and available for cleaning purposes. Proficiency in Microsoft Office, Opera Property Management System, HotSOS, Assists the Housekeeping Manager with daily duties, Ensures that all housekeepers report to duty punctually, well-groomed, and in proper attire, Assists in the development and implementation of schedules, duties, apparel, appearance, and conduct of all housekeeping staff, Directs the control of linen counts and handling, and maintains an inventory of rooms, Ensures that all work areas are neat, clean, and organized and performs such other duties as required or directed, Responsible for ensuring that employee housing is cleaned twice each week, Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals, Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate, Inspects rooms, public space and back-of-the house areas continually, Determines appropriate staffing levels for forecasted business and schedules employees accordingly, Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis, Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly, Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc, Manages operation of (and/or outsourced relationship with) laundry, Monitors assigned departments with compliance to safety standards, Coordinates room availability with the Front Office Manager, Coordinates room maintenance with Director of Engineering, Provides genuine hospitality and teamwork on an ongoing basis, Assumes the responsibility to notice when the guest is not satisfied and works to resolve, Manage the Housekeeping Department in the absence of the Executive Housekeeper, Ability to read and write in order to complete necessary reports, Ability to communicate effectively and pleasantly with guests and staff as necessary, Excellent English language skills both written and verbal, Must be able to work AM Shifts every day of the week; including weekends and holidays, Excellent interpersonal and problem solving skills, Bachelor’s Degree or equivalent, preferred, Knowledge of tools, equipment, services and supplies facility operation, Strong interpersonal, verbal and written communication skills, Excellent interpersonal skills to communicate with all levels of Maintenance, Management and Client, Must possess strong aptitude and skills using Microsoft Office Suite applications (i.e., Word, EXCEL, PowerPoint, Access, Outlook), Responsible to manage supplies including ordering, and inventory of all housekeeping items, Ensure that servicing the hotel guests in a friendly and efficient manner is the #1 priority, Must be able to stand or walk for up to 8 hours. This is one of the hundreds of Housekeeping Supervisor II resumes available on our site for free. Housekeeping supervisor resume. -required, Previous supervisory experience. Housekeeping resume sample Clean up your credentials to get hired as a housekeeper. Receive and inventory cleaned and returned linens, Work in collaboration with the Administrative Assistant in collection of money from laundry appliances, Respond to emergency on-call for cleaning issues or problems, Train all student staff in proper safety procedures regarding housekeeping chemicals and equipment use. You can easily customize this template for other business types, like universities and office buildings. PDF; Size: 373 kB. Ability to make progress on multiple assignments under time constraints. Use our Career Test Report to get your career on track and keep it there. Check out real resumes from actual people. -preferred, Ability to communicate in Spanish. Create Cover Letter. –preferred, Experience training and creating training tools - preferred, Must be flexible with schedule, including weekends and holidays- required, Valid US Drivers License and Clean Driving Record, Bachelor's Degree in Hospitality or related field- preferred, Previous housekeeping experience. Personal appearance and hygiene must be according to Company policy, Respond to guest complaints, special requests and ensure action is taken to achieve complete guest satisfaction, Assist in promptly resolving any guest complaints pertaining to housekeeping services, Housekeeping leadership work experience (Team Leader, Shift Leader or equal positions) for a minimum of 2 years, To check public areas and to offer help where needed, to make sure that the cleaning is to the hotel standard, To assist with the deep cleaning of public areas and to help in the floor care, To help to oversee with the Supervisors the coordination of training and orientation on all housekeeping associates, Maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards, To carry out Brand Standard checks within the department, To provide assistance, support and training to all levels of Housekeeping team taking corrective measures should the standard of work deviate from the hotel standards, To assist in the stock taking of all linen and equipment etc. I have nearly 15 years of housekeeping experience with five of those as a Housekeeping Supervisor. You are searching for a person who has the vital skills to do well, but who also aligns with the business vision. If you are sick, ring in before duty commences and speak to the Housekeeping supervisor, assistant Housekeeper, To sign for any keys you may have and to be responsible for that key during your shift. Provide guest assistance, directions, and information as requested, Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations, At least one (1) years of leadership experience leadership in an Environmental Services position preferred, Previous experience in a hospital environment preferred, Experience working in a union environment is preferred, Experience using LEAN or other similar performance improvement methods to transform operations preferred, Must complete GWUH Hazardous Materials Training for Generators within 60 Days of hire, Strong oral and written communication skills Strategic planning skills, Ability and experience to interact as a business partner to other departments and executives within the hospital and with external customers/partners, Supervisory experience preferred as this position will oversee hotel associates, 1-2+ years experience working in a guest service oriented Housekeeping Department preferred, Must be able to work a flexible work schedule as the hours for this management position will vary, Strong interpersonal skills and a can-do positive attitude, Assist in management of submitting payroll, Verifying completion of daily work assignments, Assist in weekly inventory/ordering of supplies, Keep Assistant Executive informed of any and all Associate needs, Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel, Must be able to work under time restraints and pressure, Open Housekeeping: check room inventory, assign suites to suite attendants, Monitors payroll reports and work schedules, Assign daily cleaning boards; evenly distribute work amongst the team, Communicate and coordinate with Front Desk Agents about the status of rooms in a timely and efficient manner, Assist the Executive Housekeeping Manager with administrative duties as needed, such as scheduling, payroll edits, inventory, ordering, etc, Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties, Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Must have the ability to lift up to 40 pounds, Inspects guest rooms, conference rooms and public areas for sanitation; cleanliness; orderliness; proper supply and equipment levels; damage; and related accommodation needs according to legal mandates and unit policies, procedures, rules, regulations and guidelines, Oversees the reporting of room and public area damages and defects to proper maintenance and repair personnel, Orders and maintains stock levels of cleaning and guest room supplies, linens, and related housekeeping items; as well as other general hotel inventories as assigned, Interviews, recommends for hire, and manages the performance of assigned housekeeping and student support staff, Trains staff in proper room and area setup, cleaning methods, use and storage of chemicals, and related duties, Develops systems and schedules work in order to meet labor cost objectives, Maintains records on employee sick, vacation and personal leave usage; lost and found items; and other areas as assigned, Provides assistance to guests, conferees, and other customers by answering questions, resolving problems and complaints, giving directions, and referring to appropriate personnel, Provides assistance in other general hotel and related areas as assigned, Responsible and accountable, under the direction of the Housekeeping Leader for the efficient overall day-to-day operation of the hotel whilst on duty. Also Housekeeping Supervisor Jobs. 123 Main Street, San Francisco, CA 94122. Do you need the best Housekeeping Supervisor resume? –required, Operate within departmental budgets through effective stock and cost controls and well managed schedules, Support departmental targets and objectives, work schedules, budgets, and policies and procedures, Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork, Ensure ongoing training to support Executive Housekeeper, Deputise in absence of Executive Housekeeper, Experience managing a department and Profit and Loss account, Supervises Room Attendants in the cleaning of guest rooms, Assists in cleaning guest rooms and public areas as necesarry, Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily, Supervises the completion of short notice requests for rooms, Prepares requests for replacement of furniture, fixtures, etc. Check and approve payroll on PeopleSoft, Control supply inventory, Lost and Found, dealing with unhappy guests/SALT comments , and lead daily pre-shift meetings, Ensures all work is completed by 4PM and clean up to Company’s standards. Responds promptly to customer needs & requests for service & assistance. Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A), More Housekeeping Supervisor resume examples Room Attendant CV template Supervisor cover letter 2 Like a perfectly tidy room, your resume should be fresh, clean and orderly, says resume expert Kim Isaacs. Housekeeping Supervisor Resume Sample. and may perform all housekeeping duties necessary including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Regularly assist with deep cleaning projects, Support the Executive Housekeeper for the organization and the development of Housekeeping Department of the hotel in accordance with organization standard and procedures; (74 keys and with 50 housekeeping staff members), Responsible of daily communication with front office in order to satisfy Guests’ needs, Responsible of anticipating Guests’ needs and communicate with them accordingly, Responsible of supervision and décor of staff house, lockers and back of the house, Responsible of communicating with guests and taking care of their special requests concerning housekeeping, Supervises, develops and maintains an ongoing cleaning and maintenance operation for the resort including villa interiors, laundry services, and common areas, Responsible for all departmental scheduling, training, hiring, and disciplinary action and coaching/counseling, Ensures all projects are completed according to specifications and are completed on time, Works closely with the Director of Operations to ensure coordination of activities, Aids and instructs each department in scheduling work, ordering material and completing assignments by a specified date, Meets with architects to discuss blueprints, contacts contractors to submit bids for new construction, and meets with construction supervisors to discuss different phases of work, Performs work within departmental expense plans, Studies work schedules and estimates worker-hour requirements for completion of job assignment, Interprets specifications, job orders, and company policies to workers and enforces safety regulations, Initiates or suggest plans to motivate workers, Address guest complaints regarding housekeeping service or equipment, Monitor Synergy for guest calls, PM's, housekeeping requests, Encourage and maintain open communication, rapport and cooperation with all internal departments to foster best possible service to guest, Ensure all rooms are inspected and clean by 4pm guest arrival time. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Another Housekeeping Supervisor resume . For resume help, see our Housekeeping Supervisor Resume Sample Housekeeping Supervisor Cover Letter. Ensure rooms are available on time for afternoon check in, Inspect guestrooms to ensure that they meet the Heidel House Standards, Submit the clean rooms report and any maintenance problems to the Executive Housekeeper, Assure that the departments storage areas are being kept clean, well organized and inventories properly, Maintain a professional and courteous manner when dealing with guests, Report any personnel problems to the Executive Housekeeper, Must be able to understand, perform and train all duties associated with the Housekeeping and Laundry Department, Understand and adhere to all policies and procedures as outlined by the Executive Housekeeper, manual and maid's checklist, Assist in the taking of the monthly inventory of department supplies and linens, Assure that all department equipment and cleaning supplies are being properly and safely operated and maintained per the manufactures instructions, Responsible for overseeing the Housekeeping and Laundry staff in the absence of the Executive Housekeeper, Continuously check and inspect all furniture equipment and work areas for any safety hazards, reporting any and all such hazards immediately, Provide organization, instruction, guidance, communication, as well as exercise good judgment, while reinforcing Grand Geneva Resort / Spas high standards of quality, Take requested inventories of furniture, fixtures, equipment and supplies, etc, Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines; Upon inspection of rooms, make certain all VIP's and Housekeeping supplies are in place, Randomly inspect 2 rooms of self inspect attendants and all rooms of attendants that are not on self inspect program to ensure quality standards; Report all maintenance deficiencies in guestrooms and corridors via work orders, Report all maintenance issues that need immediate attention; Expedite special guest requests, such as extra towels, blankets or pillows, Assist with deliveries when required to ensure guest satisfaction. Karen Brown Using these templates you can easily create an organized, clean, and clear resume. Hotel housekeeping supervisors learn how to be managers through on-the-job mentorship. 20+ housekeeping supervisor resume samples to customize for your own use. In addition, attendance at all scheduled training sessions and meetings is required, Ensure that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes, Monitor the safety of everyone around them, PPE, WHMIS, safe work practices are the first priority for all Housekeeping team members everyday, Inspect and audit daily rooms, check-out rooms, time-out rooms, and special assignments for conformance to prescribed standards of cleanliness, Supervise, lead and coach all housekeeping team members for success, 2+ years of previous Housekeeping Supervisor experience or 5+ years experience as a housekeeper, Diploma in Hotel Management is considered an asset, Must have current Standard First Aid Certificate, Strong motivational skills and a positive attitude, Strong time management, reporting and organizational skills, Computer skills would be considered an asset, Excellent communication skills as well as good computer skills, Must be able to multitask and work independently, Ability to tolerate moderate amounts of walking, including stairs and indoor and outdoor climates, Must be able to lift, push, and pull a moderate amount of weight often (approximately 50 lbs. -preferred, Provide supervision of general cleaning services to offices, halls, conference rooms and common areas of 346 Madison Ave, as well as limited access areas and storage areas such as stock rooms, restrooms, kitchen, vestibule, lobby, etc, Cleaning services shall include all glass (interior and exterior), floors, walls, fixtures, etc, Use and store cleaning chemicals, supplies and equipment in a safe and orderly manner, Operate vacuum cleaners, upholstery cleaner, floor care machines and various other items in a safe and efficient manner. Submit all paid invoices and receipts in a timely manner to the Facilities Manager, Schedule repairs or replacement of housekeeping equipment with maintenance staff and Facilities Manager. Work with SUU Health and Safety Coordinator to facilitate SUU health and safety policies and guidelines. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Coaches, counsels and disciplines housekeeping staff; performs interim and annual performance appraisals; terminates employment when necessary. Housekeeping Supervisor cover letter 3, Housekeeper cover letter examples For resume help, see our Housekeeping Supervisor Resume Sample Housekeeping Supervisor Cover Letter. 3378 Kelley Avenue, New Orleans, LA 33770 (432)-234-7780. Housekeeping Supervisor Resume. June 19, 2014 | By the Resume Genius Team | Reviewed by Mark Slack, CPRW. Room Attendant CV template 2, Room Attendant cover letters For such a position, you need a fantastic resume like this one here. Create a Resume in Minutes with Professional Resume Templates. It’s okay to discuss your hobbies if the job description requests it. Summary : A True Professional with over 28 years of experience specializing in supervision and management for international companies.Can implement effective strategies at the local and global levels. Ability to operate a computer, phone and other office equipment. Supervisors will report to Director of Services, Provide orientation and training to new hires, Ensure that lost and found are stored properly and that logs are maintained, Always be professional and ethical when dealing with guest, associates and vendors, Ensure that staff adheres to grooming standards and that uniforms are clean, neat and complete, Ensure that storage rooms are clean and neat, Ensure that associates are aware of and involved in accident prevention, Track and maintain department quality goals, Conduct performance reviews on a timely basis so that not retro pay occurs, Run VIP report on a daily basis and inspect rooms, Assign daily projects and follow-up at the end of the day, To be changed and ready for work at appointed time as shown on Rota. - Instantly download in PDF format or share a custom link. Approaching guests in an attentive, friendly, courteous and service-oriented manner. Inspects assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards. Like a perfectly tidy room, your resume should be fresh, clean and orderly, says resume expert Kim Isaacs. With all our Premium templates you will get the fully editable MS Word; All you need to do is simply enter your personal details into the ready made text boxes and within minutes you will have a professional CV. T: 0044 121 638 0026 Maintain and safeguard against misuse or theft. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures, Maintain Positive Customer and Associate Relationships: support Housekeeping and Hotel Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings, Administrative Duties: Responsible to communicate inventory and purchasing needs to Director of Housekeeping and/or Housekeeping Manager, Computer knowledge; Must be able to work with Microsoft word & Excel, Minimum 2 years of housekeeping supervisor experience in luxury hotels, Analyze and interpret established policies, Understand the government regulations covering business operation, Make business decisions based on productions reports and similar facts as well as on your own experience and personal opinion, Able to complete projects in a timely and effective manner, Deal with general public, customers, employees with tact and courtesy, Change activity frequently and cope with interruptions, organized, Accept full responsibility for managing an activity, Computer knowledge: read and write reports, Supervises housekeeping and laundry staff: hire, fire, evaluations, training and development, Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies, Schedules staff according to labor standards and forecasted occupancy, Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas, Compiles and reports accurate status of guestrooms to front office, Enforces standard procedures for the acceptance, security, and return on guests’ lost and found items, Maintains productivity and labor cost goals, Conducts inventories of linen, supplies, and equipment as required, Supervise and ensure the cleanliness of the guest rooms, Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort, Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate, Monitor Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service, Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual, Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required, Plan and organize regular departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge, Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget, Ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled, Serves as a working lead, coordinating activities of housekeepers engaged in cleaning and/or maintaining smaller less complex facilities of commercial, health care facility, school, residence hall, or other establishments, Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; managing and approving timesheets, Must have reliable transportation to work at various job locations when needed on the job.
2020 housekeeping supervisor resume