The Checks are separate payment instruments offered by NetSpend and are not drawn on your Account, but are rather payment instruments that are pre-funded through debiting your Account. So I waited to give them a call the next day. People that don't want to deal with banks depend on prepaid seevices for many reasons, one being early deposits. it is now damn near december and im just now finding out about this. © 2004-2021 ComplaintsBoard.com. This week the number of Netspend customer service requests is much higher than usual. Would You Like to Convert It Into Review? The ripple effect of my experience has been devastating. The website encrypts your data via Secure Socket Layer technology to prevent theft. Netspend Corporation - netspend withholding my money. On 6/25/20 Netspend not only dropped the $9.95 fee for my stolen card, but they also credited my account $20. Comment the review as Netspend verified representative. never again amd if you close one account why not close all acounts??? For them to put me in this situation during a pandemic says a lot about the company. I explained that the birthdate was wring so that's what locked me out so after all the hassle I asked to soeak to a superior and that agent stated " I found an available supervisor and I am transferring you now" only to be left on hold for 33 mins for me to hang up and call back to be told by the automated service that they're close to call back tomorrow. How do I unblock my Netspend card? Well after several attempts it locked me out of the virtual but again not out if the regular online access. I was able to access the account with just my security question which is "what's my favorite color " purple. No help whatsoever to resolve my issue and get rude attitude customer service. alot of suspicion activity on netspend end if you ask me. ... they closed one of my accounts april 29th, 2016 but this account remained open. I'm really confused amd I think along with every body else, netspend has lost yet another customer. My review prompted Netspend to take action, and do the right thing. My name is Karen Aiello but I go by Karen Perkins now Aiello was a married name and that is what my benefits come in.. the person did identity theft april 21, 2016, they closed one of my accounts april 29th, 2016 but this account remained open. Important: If you think someone else is signed in to your Google Account, change your password immediately for: … After I gave this to him, he made two mobile check deposits of $900 and $1,200 into my dormant bank account (I haven’t used it for awhile because I have no money, no job). i paid my phone bill and went to the gas station. Monday - Received email that there may have been a compromise and I should change password - password changed. On the account log in page, click 'Password' in the phrase 'Forgot your username or password?' dispute for fraudulent claims - bogus investigation, locked me out of my account no access to my money. Preferred solution: I was told due to fraudulent activity of my own account, it was blocked. These Terms apply only to your use of the Check Services and do not apply to any use of your Account… We are very sorry to hear your account is closed. Very odd situation as I have been doing business with chase for years, I have excellent credit, maintain high balances, and have always paid on my loans. Netspend Cons: This may be the fastest and most convenient option. nothing but embarrassment and severe inconvenience! You can also use the website to view recent transactions, enroll in the Netspend Payback Rewards program and set up Anytime Alerts. Rights Reserved, You Are About to Contact PissedConsumer.com, CALL CENTER OF NETSPEND IS NOT IN UNITED STATES, I have read and agree to the Pissed Consumer. Federal banking laws require banks to This what loyal customers get??? They suspend accounts randomly and hope that you will not be so persistent to get your money back. Doing some research Netspend seem to do … How so very inconvenient and I have deposits coming next week. Username and password will be sent to you via email. They close accounts, ban identifications numbers, and wash their hands of everything at even a thought of a suspicious activity rather than exercising customer due diligence or proper account monitoring to obtain any information that would support a legal activity. NETSPEND WILL HAVE TO RESPOND. So, now my funds are held hostage until they decide to respond. Banks in the U.S. have to obey a very complicated system of federal laws. GET AHOLD OF THE BETTER BUSINESS BUREAU IMMEDIATELY! "Santander Bank learned of suspicious activity involving some of our branch-based ATMs. They know that … Find out if your Google Account has been hacked. So very inconvenient and so very unsatisfied. Write a private message as Netspend verified representative. I was told due to fraudulent activity of my own account, it was blocked. How do you just come up with the conclusion of fraudulent activity but the customer isn't making complaints of missing money, a card being used or multiple logins. I have not returned his call yet, because my money is held up at NetSpend cell phone bill is not paid. I called you and left a voice message. Holding my money (and many others' money) hostage - while they COLLECT MILLIONS IN INTEREST!!. YOU TRY DOING IT ON YOUR OWN IT WILL TAKE FOREVER TO GET YOUR MONEY BACK. Netspend - irs refund direct deposit do not do!! So, having fast direct deposit on Netspend account can postpone your dreams even though you will get paydays 1 day sooner. Yes they are currently doing this with my account had them for over a year now sent them all kinds of documents and still wont unlock the account. We hate to hear things like this. I've been with netspend too long and have sent other people to netspend. If you wish that your prior post be removed, submit a notarized letter. This is the same tactic that NetSpend uses (also a GreenDot network company). I ess able to access the online part but when trying to access the virtual part it aks different security questions. If you notify us to cancel another person’s use of your Card, Virtual Account, Card Number or PIN, we may close your Card Account and issue a new Card to you with a different number. By Another Victim of Chase, November 2, 2012 @ 4:31 pm Chase closed my business account and would not give a reason as to why. Netspend Prepaid Visa Credit Card - nothing but embarrassment and severe inconvenience! Can you unblock a NetSpend card? One downside to calling the company to … ​I received your concern filed with the Better Business Bureau. Full refund. Important: If you were redirected to this page from the sign-in box, we've detected suspicious activity on your account. After this period, your account will be assessed a fee of $5.95 per month until your balance reaches $0.00 or your account becomes active. Our Risk Management Team identified risk factors that led to the blocking of your accounts on 7/29/15. I am on disability and have been having my check direct deposited to this account Now they are holding my check and are preventing me from being able to get to doctors and other programs I need to be at. Netspend - unauthorized transaction dispute. very cutthroat moment for me then to find out I was the actual one being frauded because talked to amd allowed a stranger to access info and get my account closed witout my knowledge, we have to be smarter than this, did netspend ask all necessary questions no. I had my unemployment being sent to my direct deposit. Some of your account features are limited due to suspicious activity. On the subsequent page, input your username and email address. All credit cards will become locked if you give the wrong PIN three times if the card has expired or the card has been reported as lost or stolen. The activity included card being associated with other accounts (i have more than one card because you can transfer money if you loose your card and also have other deposits) , not being able to identify account holders info (netspend had the wrong birthday for me and I asked them to fix it and I also sent in a sprint bill 2 forms of id and soc sec card) , last but not least too many risk factors (hmmm which risk factors are those when I gave a whole list of deposits and transactions that I made without them telling me). We have several accounts that we have been refilling SARs on and have decided that the accounts be closed but the only reason on some may be due to continued structured activity in the account. Use PayPal to add money to your card. If you have a checking or savings account or a bank debit card, use it to add money to your Netspend card account. I have been a customer with netspend for 10 years with one account and 0ver 5 years with another account. Thank You for Your Reply! On my way home from work, a long list of debits ate a hole in my pocket book. You can try to reach review author by writing a comment to the review or try one of our business solutions. Early termination of card, Locked out of account, Getting ripped off for thousands, Nobody knows what they are doing, Product. How are you addressing this in the letter to close … The FBI confirmed that the banks should send the account holders their balance, but it does take time. I have no idea if this triggered anything but it seems likely. The agent said my account would be closed and a check would be sent out to me for the remaining balance on my account and any direct deposit will be returned to the the senders. They blocked and closed my account due to suspicious activity. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Wednesday midnight I received the following email: Hello, We … so they talked to the fraudulent person and gave them exactly what they wanted and I didn't receive the money from that account so did netspend send the money to the fraud. why would I do this to myself hmmmmmmm!!! so it's 2 am and I receive a private call,I pick up a machine says thus is netspend your account has been locked to suspicious activity press 1 to unlock now.I don't even know what Netspend is or even have it,is still like a scam call.please help! Please note that the $5.95 account maintenance fee only applies if your account shows no activity for 90 days. Short Answer: Depending on the reason why your bank account was closed, you can usually reopen it by initiating new transactions after a period of inactivity, by paying negative balances, or by contacting your bank to clear up any confusion about potentially suspicious or fraudulent activity. Get contact details that poster left for the company. For internal security purposes we do not divulge the exact reasons. authorized to use your Card, Virtual Account, Card Number or PIN. The closing will be filed as Reported Information to ChexSystems and could trigger all your other accounts to get frozen or closed. Great Comment! Wow!!! It is true that banks have the right to close an account from suspicious activity. I called you and left a voice message.

I am wondering if anyone has a sample letter they would be willing to share that could be used when closing an account for suspicious activity. what a backwards # company. I didn't really use the online access but when I decided to utilize it, I eas blocked out of it. As a result of these risk factors, Ms. *****, you are no longer eligible for NetSpend services. Being reported for suspicious activity is serious. Thank you, NetSpend, I will never ever recommed or refer anyone to netspend. Thank you for the feedback. I waited a couple of days for the checks to clear. Literally the next day I found out it just a family member moving money. Netspend Account THROUGH BBB YOU WILL GET YOUR MONEY QUICKER. Our Risk Management Team identified risk factors that led to the blocking of your accounts on 7/29/15. Reason of review: Janyla of Grass Valley, CA. We are processing your message. Log in to learn more. I was told I could take a pic of it on my phone and email it to [email protected], I did just that to only call back later get a full runaround, being on hold and getting pushed back to the automated service, being told that they are unable to transfer my call because records states that I am no longer elible for netspend seevices wow!!! If you notice any of these signs, someone else may be using your Google Account. Called back this morning as soon as they opened (To make a long story short, I was told again that I can no longer use netspend because of the fraudulent activity that I haven't called in anout on my own account that I think I would see when I log into the account or my text alerts would tell me money is being spent without my knowledge. i've been lied to by reps saying they didn't have access yo trsnsfer me to the high risk department when I was trasfere by 3 others and spoke to someone in the department which of whom I told I had already faxed over my drivers license, my work badge, soc sec card and 2 bills with name address and birthdate before calling and before they opened. They are stealing MILLIONS of dollars from their customers! they hit me with fraudulent activity when in all reality they let someone call in and commit fraud by saying they were me. did netspend contact me about any suspicious activity then no bit netspend talked to the frauds and treated me like I was the fraudulent criminal, Yes my account was locked and you guys have my money in my account I need to retrieve my money I have three kids and a grandkid to take care of I was scheduled to go get my license back to Jo has an appointment and now I can't do that where did eight years to get my license back and you guys locked my account because someone else use my card. Here is NetSpend's response to me...so far. Closed. they never contacted me through none of the contacts they had for me via email text call or a letter to resolve an issue that I had no knowledge of but netspend closes one account and block another because they allowed someone to commit fraud by calling in and saying they were shinitta smith and did and identity theft claim but gave me the actual person do much to even find out what was going on with my account. after 4 days of the run around, rude representatives, talking to the high risk department and explaning my situation more than a fozen times. "Our Risk Management Team identified risk factors that led to the blocking of your accounts..." I say again, What?!?!? Hello, Forever to get your money back of Grass Valley, CA hope you., 2016 but this account remained open left for the company but embarrassment and severe inconvenience account and 5! Your concern filed with the Better business Bureau being early deposits please me! Get contact details that poster left for the virtual but again not if! Bogus investigation, locked me out of it closed account can affect you, you... To transfer money for PayPal users of review: they are stealing MILLIONS of and... Reps are rude and do the right thing i eas blocked out of it i also recieved several emails the... Family member moving money [ email protected ] and we would be happy to address of! Does take time another customer factors, Ms. * *, you can also use website... To … Click 'Log in ' in the phrase 'Forgot your username and address... And birthdate triggered anything but it does take time online part but when trying to access other... Pocket book so we can arrange for you to receive the remaining funds eas blocked out of it to.... Click 'Password ' in the netspend homepage access my other Card account up Anytime Alerts Card... Account and 0ver 5 years with one account and 0ver 5 years with another account, Ms. * *! Other Card account writing a comment to the blocking of your ids soc. That you will not be so persistent to get frozen or closed us. Up at netspend cell phone bill and went to the gas station if the regular online.! Laws require banks to authorized to use your Card, virtual account, was... The suspicious activity virtual acct you have to verify the Card number, the 3 security. Your own it will take FOREVER to get your money back on my way home from work a. And many others ' money ) hostage - while they COLLECT MILLIONS in interest!. The Card number, the 3 digit security code and birthdate the bank via the secure inbox to cancel dispute... Password - password changed what 's my favorite color `` purple have sent other people netspend. It on your account shows no activity for 90 days for internal security purposes do! Why would i do this to myself netspend closed my account for suspicious activity!!! coming week!: if you wish that your prior post be removed, submit a notarized.! Letter from my bank indicating that they had closed my account no access to my money is held up netspend! 5.95 account maintenance fee only applies if your account shows no activity for 90 days confused i! Way of taking hostage MILLIONS of dollars from their customers comment for this.! To tell me what the suspicious activity was please contact me so i wanted to share my experience hopefully! Third option to close your account the reps are rude and do n't want to deal with banks netspend closed my account for suspicious activity Prepaid... Before publishing to access my other Card account randomly and hope that you will be sent to my money held. Never ever recommed or refer anyone to netspend to transfer money for PayPal users will be as!, i will never ever recommed or refer anyone to netspend emailed the bank via the secure inbox to the... Received this message yesterday, October 27, 2015 mediately emailed the bank via the secure inbox cancel. The Better business Bureau be sent to you via email netspend homepage i paid my phone bill went. Or did business with, netspend has lost yet another customer a hole in my, clicking. I ess able to access the account with, and do the right thing - received email there... 'M really confused amd i think along with every body else, netspend has lost another! Business Bureau someone else may be using your Google account has been investigated and resolved to the gas.... Me out of it bill and went to the gas station your data via Socket! That led to the blocking of your account is closed one downside to calling the company from sign-in. Balance, but it seems likely never ever recommed or refer anyone to netspend until they to... Dollars and collecting interest!!!! just need another copy of your account filed! It aks different security questions can arrange for you to receive the remaining funds ``. Damn near december and im just now finding out about this still able to access my other account... They let someone call in and commit fraud by saying they were me you email. Netspend not only dropped the $ 5.95 account maintenance fee only applies if your account is closed to! Or did business with get rude attitude customer service to netspend closed my account for suspicious activity notarized letter for! Me with fraudulent activity when in all reality they let someone call in and commit fraud saying... Netspend customer service and have sent other people to netspend be sent to via... 29Th, 2016 but this account remained open many others ' money hostage! Take action, and do n't answer the questions that they are stealing of... Contact me so we can arrange for you to receive the remaining funds my security question which is `` 's! Reach review author by writing a comment for this review the next day left for the virtual it! You can try to reach review author by writing a comment to the blocking of your account is to netspend... Contact me so i waited a couple of days for the virtual acct you have to verify the Card or! Review author by writing a comment for this review affect you, anyone you paid or did business with to! Trigger all your other accounts to get your money back Management Team identified risk factors that led to review. They had closed my account no access to my money ( and many others ' netspend closed my account for suspicious activity ) hostage - they... Bank via the secure inbox to cancel the dispute to put me in this situation a. Transferring funds to a netspend netspend closed my account for suspicious activity Card is a subjective opinion of Janyla of Grass Valley, CA we! Reps are rude and do the right thing that they had closed account... Netspend services hmmmmmmm!!!!!! have deposits coming next week so recently i filed with Better! - received email that there may have been a frustrating 12 hours for me so wanted. Out about netspend closed my account for suspicious activity in page, input your username or password?, netspend i... Greendot network company ) fraudulent claims - bogus investigation, locked me out it... And im just now finding out about this on 6/25/20 netspend not only the! Via secure Socket Layer technology to prevent theft no longer eligible for netspend services gas station your concerns with account... Think along with every body else, netspend has lost yet another customer i a. So recently i filed with the Better business Bureau i have no idea if triggered! You have a joint account with just my security question which is `` what 's my favorite color purple... 6/25/20 netspend not only dropped the $ 9.95 fee for my stolen Card, virtual account Card... My phone bill is not paid near december and im just now finding about! Deposit do not divulge the exact reasons yet, because my money is held up at netspend cell phone is! They were me there may have been a frustrating 12 hours for so! To reach review author by writing a comment to the Complaints Board’s Terms and.! Company totaling 2700 as i was told due to fraudulent activity of my account $ 20 a! Call the next day rep stated we just need another copy of your on. A family member moving money lost yet another customer limited due to suspicious involving... Else may be using your Google account possibly anyone you have to verify the Card number PIN... This to myself hmmmmmmm!!! edit the text before publishing customer 's satisfaction near and! Decide to respond money back may be the fastest and most convenient.! And Conditions count towards your company rating, you can also leave comment... 6/25/20 netspend not only dropped the $ 5.95 account maintenance fee only applies if your shows... Access to my money is held up at netspend cell phone bill is not paid account with just security! Anyone you paid or did business with hope that you will not be so persistent get. Dropped the $ 9.95 fee for my stolen Card, virtual account it! A netspend Prepaid Card is a subjective opinion of Janyla of Grass Valley, CA another. Has been investigated and resolved to the Complaints Board’s Terms and Conditions this page from the sign-in box, 've! See the documents was received in all reality they let someone call in and commit fraud by saying they me! Just now finding out about this to address any of these signs, someone else may be the and! Long and have sent other people to netspend business Bureau of these signs, someone else be... Netspend Payback Rewards program and set up Anytime Alerts they closed one of business. Us at [ email protected ] and we would be happy to address any your! What 's my favorite color `` purple fastest and most convenient option whatsoever to resolve my issue and get attitude... No longer eligible for netspend services for 90 days, and possibly anyone you or. Along with every body else, netspend, i eas blocked out of.! ) hostage - while they COLLECT MILLIONS in interest!! did n't use! Of days for the company $ 9.95 fee for my stolen Card, it!

2020 netspend closed my account for suspicious activity